How long from the time I place my order until it ships?
Shipping & Production Time- All Stitch & Rivet products are made by hand when you order them. Most orders will ship within 7 days of order date, however orders may take as long as 14 business days to ship. If you require a product by a certain date, please email to check availability. Selecting a faster shipping method does NOT speed up the production time. <<<<< This is important, please read.
What about returns?
Product Returns- are available within 3 days of delivery. Buyer is responsible for all associated shipping charges. Returned products must be delivered back to S&R within 15 days of original shipment, no exceptions. The shipping address for our studio is: Stitch & Rivet, 716 Monroe St NE, Studio #3, Washington, DC 20017. Due to the handmade nature of our product we do not offer refunds on products that have been used. If a product is not in perfect un-used condition, it will not be accepted for return, and will be shipped back to the customer at their cost. Please be sure to include a note with your name in the package. There are no exchanges or refunds on custom or personalized items. Buyer is responsible for all associated shipping costs, shipping costs will only be refunded when Stitch & Rivet, LLC has made an error.
DO YOU ever HAVE SALES?
At Stitch & Rivet we have periodic sales events and coupon codes. To stay informed about sales and promotions, please sign-up for our mailing list, or follow along on social media.
What about Wholesale?
Wholesale Orders- We strive to ship wholesale orders within 3 weeks of order date. This is not always possible, due to materials availability and production time. Please contact Lisa at stitchandrivetsales (at) gmail.com to check current lead times and product availability. If you are interested in setting up a wholesale account, please email Lisa with a little information about your shop and she will be in touch with you with a password and wholesale information. Stitch & Rivet is not accepting consignment or drop-ship accounts at this time. Wholesale purchases are final sale, if you wish to see samples before placing an order, please contact Lisa for more information.
You used to teach classes, what happened?
Due to time and space constraints, the classes have been discontinued for the time being. Classes may resume, but right now the focus is on our core business of making products. Sign-up for the mailing list to be the first to know if classes come back.
Terms of Service- By using this website you agree to all policies of Stitch & Rivet, LLC.