How long from the time I place my order until it ships?
Shipping & Production Time- All Stitch & Rivet products are made by hand when you order them. Most orders will ship within 7 days of order date, however orders may take as long as 14 business days to ship. If you require a product by a certain date, please email to check availability. << This is important, please read.
What about returns?
Product Returns- are available within 3 days of delivery. Buyer is responsible for all associated shipping charges. Returned products must be delivered back to S&R within 15 days of original shipment, no exceptions. The shipping address for our studio is: Stitch & Rivet, 716 Monroe St NE, Studio #24, Washington, DC 20017. Due to the handmade nature of our product we do not offer refunds on products that have been used. If a product is not in perfect un-used condition, it will not be accepted for return, and will be shipped back to the customer at their cost. Please be sure to include a note with your name in the package. There are no exchanges or refunds on custom or personalized items. Buyer is responsible for all associated shipping costs, shipping costs will only be refunded when Stitch & Rivet, LLC has made an error.
DO YOU ever HAVE SALES?
At Stitch & Rivet we have periodic sales events and coupon codes. To stay informed about sales and promotions, please sign-up for our mailing list, or follow along on social media.
What about Wholesale?
Wholesale Orders- We strive to ship wholesale orders within 3 weeks of order date. This is not always possible, due to materials availability and production time. If you are interested in setting up a wholesale account, please email us with a little information about your shop and we will be in touch with you with a password and wholesale information. Stitch & Rivet is not accepting consignment or drop-ship accounts at this time. Wholesale purchases are final sale, if you wish to see samples before placing an order, please contact us for more information.
How about workshops? Can i get a refund?
No tickets will be sold at class or workshop events, you must register in advance. Due to limited space for each workshop, there are absolutely no refunds or rescheduling of classes except in the case of weather events such as snow, hail or ice storms. In the case of bad weather all class participants will be notified 24 hours in advance and a prompt refund will be given. Students who appear intoxicated will not be allowed to participate in classes and will not be given a refund.
Terms of Service- By using this website you agree to all policies of Stitch & Rivet, LLC.